Question 1

Which payment methods do you provide?

Accepted Answer

This order process is provided by Paddle.com, who handle all payment services, invoicing and download links. Currently we support the following payment methods:

Mastercard
Visa
Masetro
American Exporess
Discover
Diners Club
JCB
UnionPay
PayPal
Apple Pay

* The Apple Pay option will only appear at checkout for one-time payments to customers using the Safari browser with Apple Pay set up on their device.

Question 2

How to make changes to Sketch, Figma, or Adobe XD files?

Accepted Answer

To edit design files, you need to basic knowledge for Sketch, Figma, or Adobe XD. We created a simple Quick Start Guide to help out if you're a newcomer.

Question 3

Do I need to be a programmer to use the product?

Accepted Answer

If the template coded you'll need at least basic to moderate knowledge of HTML/CSS in order to make edits and customize pages to fit your needs.

Question 4

Is this a yearly subscription?

Accepted Answer

No, this is a one-time payment digital product that comes with free lifetime updates.

Question 5

I purchased, how do I download it?

Accepted Answer

After checking out, you will receive an email from “Paddle” with a download link to the latest version along with another email with your invoice. Make sure you have access to the email address you used while making the purchase.

Question 6

How can I re-download products I purchased?

Accepted Answer

Head to https://my.paddle.com and sign in with your email. After logging in to your Paddle dashboard, you will find a download button to any Fabrx all products you purchased.

Question 7

I'm a student or a teacher, can I get a discount?

Accepted Answer

Absolutely, we provide 50% discount for students and teachers. Send us an email to support@fabrx.co with a document proof of your student/teacher status.

Question 8

What's the difference between licenses?

Accepted Answer

To make the right choice, read all about our licensing options here

Question 9

Can I get a refund?

Accepted Answer

Since this is a digital product, we do not offer refunds. If you're not satisfied with the product you purchased, please reach out to us at support@fabrx.co

Question 10

Do you offer customization work to your templates?

Accepted Answer

Yes, We do offer custom design and development work as well as template customization services. Visit our Hire Us page to learn more

Question 11

I have a problem

Accepted Answer

Please reach us at support@fabrx.co, we would be happy to help.

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